Focus is awesome, Bill, Stephan, and Niraj are the best. Their dedication, professionalism, and expertise is unmatched. Bill's attention to detail ensured that every aspect of our needs are met. Stephan's kindness and creativity helped us organize and enhance our Salesforce. Niraj's efficiency and commitment to excellence ensured that everything runs smoothly. Their collaborative efforts resulted in the improvement and organization in our salesforce. I am genuinely grateful for their hard work and commitment to excellence. I can't stress this enough, I do not know what we would do without them. Focus is undoubtedly a company that values its clients and is dedicated to delivering top-notch results. I wholeheartedly recommend them to anyone in need of exceptional services. Thank you, Focus team, for your outstanding work and unparalleled professionalism.

I have been working with Focus for several years and there’s good reasons for our longstanding relationship. As my company's Salesforce.com support partner, The Focus team is extremely knowledgeable, and they take time to understand my unique business needs. Their expertise extends from the initial Salesforce system design and build/customizations to their ongoing training and support. I now have a metrics-based CRM software platform that helps me organize my marketing, sales and customer service departments, as well as drives efficient processes. Focus has proven to be responsible, reliable, and trustworthy; which are invaluable traits in small business partnerships.

When my partners and I decided it was time to implement a CRM at Bridgepoint, we knew we needed help with selection, design and implementation. We all knew that without someone owning our CRM, this would quickly fail. We agreed that we would only implement this great tool if we were prepared to invest in its usage. We didn’t have the resources to do this internally and hiring someone full-time would cost $5000-$6000/month in salary. Then we found Focus. You helped us select, design and configure Salesforce.com for 25-30 users. But more importantly, you run our CRM at Bridgepoint. Not as a 3rd party supplier, but as an extension of our team. You proactively lead our adoption every day with a dedicated team that works hand in hand with ours. You do everything a full-time internal CRM champion would do and more … at a substantially lower cost. As long as we use a CRM, we will always need someone to run it. We see a great future together with Focus being that “someone”.

The Focus team took our sales staff back to basics with a clear, concise and practical approach to the customer management program. The one day course presented by Steven Wright helped our new recruits understand the program and gave our experienced reps a new found clarity and ... FOCUS. We left the meeting re-enthused, but it was the follow up support through one-on-one sessions, as well as group discussions, that gave our sales team the confidence in the program and their ability to achieve their goals. Focus worked hard to understand our business, the strengths of each team member and the challenges of varied skill sets. The result: SUCCESS!

Focus is a highly professional organization who took the time to understand our business and what was required to improve the results of our sales team. They delivered on their promises and we received what we expected. Working with Bill was a pleasure and it was clear that he had the skills to help us and genuinely cared about our success.

I want to thank you for all your time, effort and interest as it relates to my success. Specifically, your effort, support and coaching in the areas of systems, processes, teamwork and development has been instrumental in my success. With only six months into the year, I have attained my annual revenue objective.

Focus has helped our sales team be significantly more effective by teaching new concepts and enforcing a better sales process. Every few weeks, they teach sales a new lesson and how it applies to their role. For example, better ways to book meetings, to close the sale, etc. Our company would not be where it is without their commitment and dedication to our success. I highly recommend their service and believe it was an excellent decision for us to move forward with their proposal.

Just wanted to take the time to thank you for helping me prepare and understand what a manager should be and hopefully give me knowledge and tools required to better myself for the future and my career.

In our first year of using Focus our “new sales” (the kpi that Focus was responsible for) was up greater than 30% and our recurrent revenue was up greater than our increase in pricing – without a big “onetime” item this is relatively unheard of for our industry. Focus is one of the few organizations I recommend without any hesitation. I have proactively recommended them to others.